I am an Assistant Professor of Operations Research & Public Policy at the H John Heinz III College at Carnegie Mellon University. I received my Ph.D in Operations Research and Financial Engineering from Princeton University.

My research focuses on management, modeling, and optimization of services. Particularly, I focus on IT enabled Mobility services, communication services and distributed web services. Mobility services include Smart Parking and bike/car sharing. Communication services include call centers, bandwidth exchanges and Web conferencing. Web services include Person-2-Person lending, wikis and blogs.

I use both using both non-steady state stochastic modeling and dynamic optimization to develop management strategies. More specifically, my theoretical interests are: Dynamic control of transient stochastic systems, Queueing Networks with Time-Varying Rates, and Asymptotic Approximations (Strong Approximations).

Prior to coming to Carnegie Mellon, I have worked at IBM T.J. Watson Research Center, Bell Laboratories of Lucent Technologies, Compaq Computers and VLSI Technology. I have patents in the areas of IT asset portfolio management and supply chain risk management.